Privacy Policy

Last updated: 22 April 2026

Definitions

For the purposes of this Privacy Policy:

Personal Data refers to any information that can directly or indirectly identify an individual. This includes details such as a name, identification number, location data, online identifiers, or characteristics related to a person’s identity.

Processing means any operation carried out on personal data, whether by automated means or not. This includes collection, storage, organization, use, sharing, modification, or deletion.

Profiling refers to automated processing used to assess or predict personal aspects of an individual, including behavior, preferences, financial status, or activity patterns.

Controller is the entity that determines the purpose and means of processing personal data.

Processor is any party that processes personal data on behalf of the controller.

Recipient means any individual or organization to whom personal data is disclosed, excluding authorities acting under legal obligations.

Third Party refers to any entity other than the data subject, controller, processor, or authorized personnel.

Consent means a freely given, informed, and clear agreement by the user to the processing of their personal data.

Personal Data Breach refers to any security incident leading to unauthorized access, loss, or disclosure of personal data.

Group means companies that are related through ownership or control.

Supervisory Authority is an independent public authority responsible for overseeing data protection compliance.

General Information

This Privacy Policy outlines how rolleros.casino (“Website”, “Company”, “we”, “us”, “our”) collects, uses, and protects your personal information.

By registering an account or using our services, you acknowledge and accept this policy. If you disagree, some features of the website may not be accessible.

We may revise this Privacy Policy from time to time. Continued use of the website after updates indicates your acceptance of any changes. We recommend reviewing this page regularly.

Our services are intended exclusively for individuals aged 18 or older. We do not knowingly collect personal data from minors.

About the Company

rolleros.casino is operated by a licensed entity providing online gaming services in accordance with applicable laws and regulations.

As the data controller, we are required to process personal data to:

Deliver gaming services
Verify user identity
Meet legal and regulatory obligations

We have appointed a Data Protection Officer (DPO) responsible for overseeing compliance with data protection laws.

📧 DPO Contact: [email protected]

Contact Information

You may contact us at any time to:

Request access to your personal data
Correct or update your information
Request deletion where applicable
Manage marketing preferences
Ask questions about how your data is used

Ways to contact us:

Email: [email protected]
Live Chat on the Website
Data Protection Officer: [email protected]

If you do not receive a response within 10 days, we recommend contacting us again using an alternative method.

We aim to respond to all requests within one month, depending on complexity.

Information We Collect

Information You Provide
When you interact with our services, you may provide:

Name, date of birth, nationality
Address and contact details
Payment and financial information
Identification documents (KYC)
Proof of income or source of funds
Communications with support

Technical Information

IP address
Browser and device details
Operating system and time zone
Login credentials

Usage and Gameplay Data

Games played and session duration
User interactions on the website
Activity logs and timestamps

Information from Third Parties
We may receive data from:

Identity verification services
Payment providers
Analytics and advertising partners
Fraud detection and AML databases

Categories of Data

We process the following categories of personal data:

Identity Data: name, username, date of birth, gender
Contact Data: email, phone number, address
Financial Data: payment details, banking information, income data
Transaction Data: deposits, withdrawals, betting activity
Technical Data: IP address, device and browser information
Usage Data: website interactions and gameplay behavior
Marketing Data: communication preferences
Sensitive Data: responsible gaming indicators and verification-related data

How We Use Your Information

Your data is used to:

Provide and manage gaming services
Process deposits and withdrawals
Verify identity and perform KYC checks
Prevent fraud, abuse, and money laundering
Monitor responsible gaming behavior
Improve platform performance and user experience
Send promotional communications (where consent is given)
Fulfill legal and regulatory requirements

We may use profiling tools to detect risks, prevent fraud, and support responsible gaming. Any significant decisions are reviewed by human personnel.

Legal Basis for Processing

We rely on the following legal grounds:

Contractual necessity
Compliance with legal obligations
Legitimate business interests
User consent (for marketing and optional processing)

Sharing of Personal Data

We may share your information with:

Affiliated companies within our Group
Authorized staff and support teams
Game providers
Payment service providers
Marketing partners (with your consent)
Regulatory and law enforcement authorities
Identity verification and fraud prevention providers
Professional advisors

All third parties are required to process your data securely and only for authorized purposes.

International Data Transfers

Your personal data may be transferred to countries outside your jurisdiction. In such cases, we ensure appropriate safeguards are implemented to maintain data protection standards.

Data Retention

We retain personal data only for as long as necessary to:

Meet legal and regulatory requirements
Prevent fraud and resolve disputes
Maintain operational records

Due to regulatory obligations, including anti-money laundering laws, your data may be retained for a minimum of 5 years after account closure.

Your Rights

You have the right to:

Access your personal data
Request corrections
Request deletion (where legally allowed)
Object to certain processing activities
Restrict processing
Request data portability
Withdraw consent at any time
Submit a complaint to a supervisory authority

We may require identity verification before processing requests.

Automated Decision-Making

We do not typically rely on fully automated decision-making. Where such processes are used, you will be informed in accordance with legal requirements.

Data Security

We apply strict technical and organizational measures to protect your personal data from unauthorized access, loss, or misuse.

Access is limited to authorized personnel bound by confidentiality obligations.

Your account is protected by secure login credentials. We strongly recommend enabling two-factor authentication (2FA) for additional security. You are responsible for keeping your login details confidential.